I can not login

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popam
Posts: 2
Joined: Fri Sep 07, 2018 9:25 am

I can not login

Post by popam » Mon Sep 10, 2018 7:00 am

Good morning,

I can not login? It sais username and/or password incorrect. I reset the password, still it is not working to login.
What can be done?

Michael
Site Admin
Posts: 3
Joined: Fri Aug 24, 2018 9:36 am

Re: I can not login

Post by Michael » Mon Sep 10, 2018 7:41 am

Hello popam,
As we can see, you have not yet requested password reset or your email address wrong. We have requested password reset for you. Please check your mailbox. Your email is: an******sw*******s@gmail.com
If the problem is not resolved, please reply.

popam
Posts: 2
Joined: Fri Sep 07, 2018 9:25 am

Re: I can not login

Post by popam » Mon Sep 10, 2018 8:17 am

At 9.48, my time, i requested password reset, and an e-mail camed with a new password. (in spam folder)
That new password also is not working.

I saw now the second reset-e-mail, now it worked.

Thank you for your prompt support.

Michael
Site Admin
Posts: 3
Joined: Fri Aug 24, 2018 9:36 am

Re: I can not login

Post by Michael » Mon Sep 10, 2018 8:21 am

With pleasure.
MyBigCastle.com team

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